Returns and Exchange

Shophatkey’s returns and exchange policy gives you an option to return or exchange items purchased on Shophatkey for any reason within the specified return/exchange within 5 days. We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

A. Pick up: In most locations, we offer a free pick up service.

B. Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Shophatkey credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.


The following EXCEPTIONS and RULES apply to this Policy:

A.Precious Jewelry, Cosmetics, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.

B. All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

C. Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.

D.In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.

E. Shophatkey will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Shophatkey would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.

F. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

G. If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.


For refunds taken into Bank Account (via NEFT), your refund will reflect in your account within a day once it has been initiated at the doorstep. For refunds to source account (that is Credit Card, Debit Card and Netbanking), your refund may take 3-5 working days to reflect in your account depending upon your bank.